Case Study

Prior to implementing ProCARE, Thrive Pet Healthcare, a company in the veterinary
industry, faced significant challenges with its compensation management process. The
team relied on manual methods, primarily using Excel spreadsheets, to manage complex
data. This process was cumbersome and made it difficult to achieve data uniformity
across their various Practice Information Management Systems (PIMs), leaving the team
feeling like they couldn’t get a hold of the data.

ProCARE’s platform introduced a centralized and uniform solution that transformed
Thrive Pet Healthcare’s operations. The core of this transformation was the platform’s
automation and “plug and play” capabilities. This efficiency saves Thrive Pet Healthcare
“hours and hours every month,” and new processes can be set up in as little as 3-4 days.

ProCARE also brought a new level of transparency that was a “paradigm shift” for the
Thrive Pet Healthcare team. The platform shows exactly what is being calculated for
doctors and practice managers, a huge benefit that ensures nothing is hidden. This
transparency builds trust and allows doctors to understand their compensation
statements.

The ProCARE partnership is highlighted by its customization and responsiveness. While
occasional technical issues arise due to third-party platform updates, the team values
the ability to work directly with ProCARE’s customer success team. This collaboration
allows them to quickly address challenges and create personalized solutions for various
needs, including refining termination procedures.

The implementation of ProCARE has yielded significant results for Thrive Pet
Healthcare. The platform’s automation has drastically reduced the time spent on
compensation management, allowing the team to be more productive. ProCARE’s
centralized system has also brought “true parity” and uniformity to Thrive’s data,
which was previously unachievable.

The team at Thrive Pet Healthcare feels incredibly confident in their current solution and
its ability to scale with the company’s growth.